Terms & Conditions

Thank you for choosing Find Car Shipping for your vehicle's transport. By utilizing our vehicle transportation broker services, you and the person or entity you represent agree to all the terms and conditions of service ("TERMS") stated herein. In the event of a conflict between these TERMS and those in any other document, including a motor carrier bill of lading, tariff or service guide, or any other documents, these TERMS will take precedence and control as between you and Find Car Shipping. These TERMS can only be modified by Find Car Shipping.

THESE TERMS CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS CUSTOMER AND MOTOGLIDE MAY HAVE AGAINST EACH OTHER CAN BE BROUGHT. THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE CUSTOMER TO SUBMIT CLAIMS CUSTOMER HAS AGAINST MOTOGLIDE TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. PLEASE REVIEW SECTION 12 FOR THE DETAILS REGARDING CUSTOMER'S AGREEMENT TO ARBITRATE ANY DISPUTES WITH MOTOGLIDE.

1. Definitions

a. "Additional Services" refers to upgrades and extra services requested by the Customer, such as vehicle top-loading, guaranteed pick-up date, covered transport, additional personal belongings, etc.

b. "Bill of Lading" is a document provided by the Carrier to the Customer at delivery, detailing the Shipment's specifics, condition, Point of Origin, Destination, and other Order-related information. It can serve as a receipt or a contract between the Carrier and Customer.

c. "Carrier" means a motor carrier of property, as defined at 49 U.S.C. §13102(14), licensed by State and/or Federal Department of Transportation, or a sea carrier of goods pursuant to 46 U.S.C. § 30701.

d. "Carrier Form" refers to a receipt, inspection report, Bill of Lading, shipping order, or similar document provided by the Carrier at the Point of Origin and/or Destination.

e. "C.O.D." stands for collect on delivery or payment on delivery.

f. "Customer" means the individual, company, or entity, including its agents and representatives, ordering the transportation of the Shipment.

g. "Customer’s Agent" is an individual over the age of 18 designated by the Customer to act on the Customer’s behalf or as an agent.

h. "Destination" denotes the Shipment drop-off location designated by the Customer or as later modified by mutual agreement between Find Car Shipping and the Customer prior to delivery.

i. "Inoperable" describes a state or condition in which a Shipment cannot function or be driven for any reason, including but not limited to its parts being removed, altered, damaged, or deteriorated, such as the engine, transmission, wheels, steering mechanism, brakes, tires, etc.

j. "Find Car Shipping," "we," "us," or "our" means Find Car Shipping, its affiliates, and subsidiaries. Find Car Shipping is a transportation quote comparison website, arranging the transportation of freight through third-party Brokers & Carriers, licensed by the Department of Transportation (DOT), and registered with the Federal Motor Carrier Safety Administration (FMCSA) and/or other government agencies as required by law. Find Car Shipping is not a Carrier.

k. "Order" is the Customer’s request for Find Car Shipping to arrange the transportation of the Customer’s Shipment.

l. "Order Confirmation" refers to any written confirmation from Find Car Shipping to the Customer, confirming the Customer’s Order and other details including but not limited to the description of the Shipment, Point of Origin, Destination, dates, and quoted rate.

m. "Point of Origin" denotes the Shipment pick-up location designated by the Customer or as later modified by mutual agreement between Find Car Shipping and the Customer prior to transport.

n. "Shipment" means the Customer’s property — an automobile or motorized vehicle — arranged for transportation in accordance with these TERMS.

2. Services

a. Upon Customer’s request, Find Car Shipping will arrange for the transportation of Customer’s Shipment by Brokers & Carriers subject to these TERMS. Find Car Shipping reserves the right, in its sole discretion, to refuse or cancel any Order at any time.

b. Find Car Shipping’s services are deemed completed when a Carrier has accepted Customer’s Order.

c. Customer understands and accepts that Find Car Shipping (i) operates only as a transportation quote website, (ii) is not a motor carrier or transporter, and (iii) does not hold itself out as providing the transportation of property.

d. Customer expressly understands and agrees that Find Car Shipping never takes custody or possession of, transports, or handles Customer’s Shipment, or assumes any liability for the Shipment.

e. All ocean transportation arranged with the help of Find Car Shipping will also be subject to the terms and conditions of the ocean Carrier’s bill of lading, tariff, schedules, rates, and rules. Ocean Carriers offer limited liability coverage for loss or damage, and Customer must inquire with the ocean Carrier about purchasing additional insurance.

f. Find Car Shipping shall provide Customer with an estimated pickup and estimated delivery date. However, delays may occur prior to and/or during transport due to weather or road conditions, government regulations, mechanical problems, and other causes beyond Find Car Shipping’s control. Find Car Shipping cannot and does not guarantee delivery dates or times. Customer understands and accepts that Find Car Shipping is not responsible or liable for any losses or expenses caused by delays of any kind or for any reason.

3. Customer’s Responsibilities

a. Accuracy of Information: Customer understands and accepts that only Customer is responsible for ensuring the accuracy of all details, including the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions in the Order Confirmation, and as applicable, on the Carrier’s Form, Bill of Lading, or other required documents. Any changes or corrections to the Shipment description or any other changes to an Order may result in additional fees or cancellation of the Order. Customer waives all claims against Find Car Shipping for any additional charges or cancellation if the Shipment does not match the Shipment listed in the Order Confirmation.

b. Shipment Size and Condition: Customer must inform Find Car Shipping about the Shipment’s size and condition at the time of booking and prior to the pickup date. Customer understands and accepts that if the Shipment is or becomes inoperable during transit, or if the Shipment (i) is modified from the original equipment manufacturer (“OEM”) condition with features including but not limited to aftermarket spoilers, lowered chassis, height modifications, etc., (ii) is oversized due to but not limited to dual or oversized wheels, extra-large tires, racks, lifted chassis, or (iii) is a large vehicle such as a limousine or a hearse, then the Carrier may charge additional fees to transport such Shipment or refuse to transport the Shipment altogether.

c. Preparing Shipment: Customer understands and accepts that Customer is responsible for preparing the Shipment for transportation. Customer must either secure or remove all loose parts, fragile accessories, low-hanging spoilers, etc., prior to shipment. Customer must remove all non-permanent, outside-mounted luggage and other racks prior to shipment. Shipment must be tendered to Carrier in operable condition with no more than a quarter tank of fuel. Customer understands and accepts that Customer is responsible for any damages, losses, and claims to the Shipment, other vehicles, and/or persons which are caused by any part of the Shipment that becomes loose or detached during transport.

d. Alarm: Customer must disarm any alarm system installed in the Shipment or provide clear instructions for disengaging it to the Carrier. In the event such an alarm is activated during transit, and there are no keys or instructions to turn it off, the Carrier may be forced to silence the alarm by any reasonable means available and without recourse by Customer.

e. Personal Property: Customer may leave one suitcase OR one bag carrying personal property which shall not exceed one hundred pounds (100 lbs.) and must be confined to the trunk or storage area of the Shipment. Customer must notify Find Car Shipping and Carrier of such personal property in the Shipment at the Point of Origin prior to loading the Shipment. Customer understands and accepts that the Carrier has the right to reject any personal property in the Shipment if transporting such personal property is unsafe or violates the law. Customer is advised not to leave any negotiable instruments, legal papers, jewelry, furs, money, cash or currency, antiques, or any valuable articles in the Shipment. Customer understands and accepts that the Carrier and Find Car Shipping are not liable for personal items of any kind and value left in the Shipment, or for damage to the Shipment caused by excessive or improper loading of personal items. If Customer puts personal property in the Shipment, Customer does so at Customer’s own risk.

f. Prohibited Items: Customer understands and accepts that Customer is expressly prohibited from loading any explosives, guns, ammunition, weapons, flammable products, live pets, live plants, any contraband, drugs or narcotics, alcoholic beverages, and/or any illegal goods in the Shipment. Customer understands and accepts that upon discovery, such prohibited items and/or the Shipment may be confiscated or disposed of by law enforcement, or the Carrier, and the Order may be canceled in entirety without any remuneration or compensation to Customer. Customer will be solely responsible for any fees, fines, damages, or other liabilities arising from a violation of this Section.

g. Shipment by Sea: Customer understands and accepts that no personal property of any nature or value and no illegal goods will be allowed in the Shipment for transportation by sea. Customer will ensure that the Shipment is completely empty except for OEM or factory-installed equipment. Customer is responsible for furnishing all required documents and paperwork required by U.S. and international customs. Customer must share the vehicle identification number (VIN) and its approximate value in U.S. dollars at the time of placing the Order. If the Point of Origin or Destination is a shipping port, then Customer agrees to pay any associated additional fees.

4. Customer Warranties

Customer warrants that they will comply with all applicable laws, rules, and regulations, including but not limited to customs laws, import and export laws, and governmental regulations of any country to, from, through, or over which the Shipment may be carried. Customer agrees to furnish such information and documents as are necessary to comply with these laws, rules, and regulations. Find Car Shipping assumes no liability to Customer or to any other person for any loss or expense due to Customer’s failure to comply with this provision. Any Customer’s Agent and/or entity acting on behalf of Customer also warrants that it has the right to act on behalf of Customer and the right to legally bind Customer.

5. Pickup and Delivery of Shipment

a. Customer understands and accepts that a change to the Point of Origin and/or Destination may be necessary due to municipal zoning restrictions, road conditions, road closures, low-hanging trees, low-hanging wires, narrow streets, residential area restrictions, etc.

b. If the Carrier is unable to access the Point of Origin or Destination, Customer agrees to meet the Carrier at an alternate location in order for the Carrier to safely pick up or drop off the Shipment.

c. Customer must be present at the Point of Origin and Destination for the pickup and/or delivery of a Shipment, or Customer must designate a Customer’s Agent if Customer is unavailable for any reason.

d. At the time of pickup at the Point of Origin, Customer or Customer’s Agent agrees to 1) carefully inspect the Shipment with the Carrier for pre-existing damage, and 2) acknowledge the condition of the Shipment by a) noting any pre-existing damage on the Carrier Form or Bill of Lading, b) signing the Carrier Form or Bill of Lading, and c) requesting a copy of the same from the Carrier. Customer or Customer’s Agent is also urged to photograph the Shipment from all angles at the Point of Origin.

e. At the time of delivery at the Destination, Customer or Customer Agent agrees to carefully inspect the Shipment in the presence of the Carrier for possible transit damage and clearly notate any new damage as an exception on the Bill of Lading. Customer or Customer’s Agent agrees to sign and require a final copy of the Bill of Lading signed by the Carrier to serve as a final Shipment condition report, especially in case of a dispute with the Carrier. Again, Customer or Customer’s Agent is urged to photograph the Shipment from all angles prior to signing the Bill of Lading.

f. Customer understands and accepts that Customer’s or Customer Agent’s signing of the Carrier’s Form or Bill of Lading at Destination without any notation of any damage, regardless of the lighting or weather conditions at the time of inspection, will serve as confirmation that Customer received the Shipment at the Destination in satisfactory condition and that Find Car Shipping and the Carrier will have no further responsibility.

6. Carrier Responsibilities

a. Carrier shall (i) pick up and deliver Customer’s Shipment as close to Customer’s door or Customer’s designated Point of Origin and Destination as legally and safely possible, and (ii) transport the Shipment in a commercially reasonable manner.

b. Carrier may issue a Carrier Form, receipt, or Bill of Lading at the Point of Origin and/or Destination. Customer or Customer’s Agent agrees to read such Carrier Form carefully as it may constitute a contract of transportation between Customer and Carrier, and Customer will contact Carrier directly with any disputes or questions regarding such documents.

c. Customer understands and agrees that Customer may also be subject to the Carrier’s terms and conditions of service, tariffs, rules, or classification, copies of which must be requested by the Customer directly from the Carrier.